WARRANTY POLICY

At Duckett Fishing, we stand behind the quality and durability of our fishing rods and reels. We understand that accidents happen, which is why we offer a comprehensive warranty policy to our customers.

Full Warranty

Our Full Warranty policy covers any rod purchased from us for the first year after purchase. During this time, we will replace any broken rod with no replacement fee, as long as the customer can provide proof of purchase. If a customer cannot provide proof of purchase, a replacement fee will be charged.

Limited Warranty

For rods that have surpassed their first year, we offer a Limited Warranty policy. The duration of this warranty varies depending on the rod series, as each series has a different warranty duration. If a rod is listed as having a 5-year warranty, for example, the first year is covered under our Full Warranty policy, while the remaining 4 years fall under our Limited Warranty policy.

If a customer needs to replace a rod under our Limited Warranty policy, a replacement fee will be charged. The fee amount varies depending on the series and age of the rod.

We believe in providing our customers with the highest level of support, and our warranty policy is just one way we demonstrate that commitment. If you have any questions or concerns about our policy, please don’t hesitate to contact us.

There is a flat $25 Shipping fee required for ALL warranty replacements. For any questions regarding the warranty process, please call 256-582-3999 Ext. 307. Emails and phone calls will be answered within 24 hours (with the exception of weekends). If you do not see a response within 24 hours, please check your spam or junk folders.

Black Ice rods are covered under a Lifetime Full Warranty. A receipt or proof of purchase is required for Black Ice replacement throughout the rod’s lifetime, serving as evidence of authenticity, and date and location of purchase to ensure customers receive full warranty benefits throughout the lifetime of the rod.

If your rod is not listed below, it has been discontinued. Please call our warranty center for more info regarding your discontinued rod.